Shipping & Returns
Shipping
All Jemella orders are prepared and dispatched from our studio in Hong Kong.
Please allow 1–3 business days for order processing before shipment. During collection launches or holidays, processing times may be slightly extended.
Estimated delivery times:
- United Kingdom: 5–10 business days
- Europe: 7–12 business days
- International: 7–15 business days
Delivery times are estimates and may vary depending on local postal services.
Customs & Duties
As orders ship internationally, your country may apply import duties, taxes, or customs handling fees upon arrival.
These charges are determined by your local customs authority and are the responsibility of the customer. Jemella does not control or receive these fees.
Returns
We hope you love your Jemella piece. However, if you change your mind, you may request a return within 30 days of delivery.
To be eligible:
- Item must be unworn and in original condition
- Returned in original packaging
- Earrings cannot be returned for hygiene reasons unless faulty
Customers are responsible for return shipping costs. We recommend using a tracked service, as Jemella cannot be responsible for lost returns.
To begin a return, please contact: [chloejemella@jemellajewellery.com]
Faulty or Damaged Items
If your item arrives damaged or develops a manufacturing fault, please contact us within 7 days of delivery with photos of the item and packaging.
We will arrange a replacement at no cost to you.
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method within 5–10 business days.
Original shipping costs are non-refundable.